Privacy policy

parkingpoephol – PRIVACY POLICY

Last updated: May 12, 2026

parkingpoephol operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). parkingpoephol is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. For customers accessing our Services from South Africa, this policy is structured to comply directly with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you as an identifiable, living natural person or an existing juristic person, in alignment with POPIA. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: including your name, physical address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details processed securely by our payment gateways.

  • Account information: including your username, password, security questions, preferences and settings.

  • Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (such as Shopify and our integrated South African payment gateways or couriers);

  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we use personal information for the following specific and lawful purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences, to send notifications related to your account, to arrange for courier shipping, and to manage returns and exchanges.

  • Marketing and Advertising: With your explicit consent (opt-in) where required under POPIA, we use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message or postal mail. You can opt out at any absolute time.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment experience, and to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.

  • Legal Reasons: We use your personal information to comply with applicable local laws, respond to valid legal processes (including requests from South African law enforcement or government agencies), and to enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate, justified purposes subject to this Privacy Policy. Such circumstances include:

  • With Shopify and Core Operators: Vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and South African fulfillment and courier/shipping partners).

  • With Business and Marketing Partners: To provide marketing services and advertise to you. Shopify supports personalized advertising with third-party services based on your online activity.

  • Direct Consent: When you direct, request us or otherwise consent to our disclosure of certain information to third parties.

  • Corporate Transactions & Legal Obligations: In connection with a business transaction such as a merger or asset sale, or to comply with any applicable legal obligations (including responding to subpoenas, warrants, or court orders).

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than South Africa (cross-border data transfers), in order to provide and improve the Services for you.

In these circumstances, Shopify may act as an independent responsible party or an operator on our behalf. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and exercise your global rights via the Shopify Privacy Portal.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy policies. We do not guarantee and are not responsible for the privacy or security of such sites. Information you choose to share on public or semi-public venues, including social media platforms, may be viewable by other users without limitation.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect or process personal information relating to children under the age of 18 without the explicit consent of a competent person (parent or guardian) as required under South African law. If you believe a minor has provided us with personal information without parental consent, please contact us immediately to have it purged.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement appropriate, reasonable technical and organizational measures to secure your personal information against accidental loss, unauthorized destruction, damage, alteration, or disclosure, in alignment with Section 19 of POPIA. However, no data transmission over the internet can be guaranteed as 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by South African law for historical, statistical, or legal protection purposes.

YOUR RIGHTS AND CHOICES UNDER POPIA

As a data subject in South Africa, you possess clear, non-absolute statutory rights under POPIA regarding your personal information. You have the right to:

  • Right to Confirm and Access (Section 23): You have the right to confirm, free of charge, whether we hold personal information about you, and to request a record or description of that information.

  • Right to Correct or Delete (Section 24): You have the right to request that we correct, destroy, or delete personal information about you that is inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or obtained unlawfully.

  • Right to Object to Processing (Section 11(3)): You have the right to object at any time, on reasonable grounds relating to your particular situation, to the processing of your personal information, unless legislation provides for such processing.

  • Right to Object to Direct Marketing (Section 69): You have the right to object to, or opt out of, receiving direct marketing communications from us at any time.

To exercise any of these rights, please contact us directly using the contact details provided at the bottom of this policy. We will require proof of identity before executing your request.

CROSS-BORDER DATA TRANSFERS

By utilizing our platform, you acknowledge that your personal information will be transferred outside of South Africa to Shopify's international cloud servers (which may include servers located in the US, EU, and other jurisdictions). We ensure that our primary hosting infrastructure provider (Shopify) adheres to strict binding corporate rules or data protection agreements that offer an adequate level of protection substantially similar to POPIA.

COMPLAINTS AND THE INFORMATION REGULATOR

If you have complaints about how we process your personal information, please contact us directly so we can resolve the matter.

If you feel your complaint was not adequately handled by us, you have the absolute statutory right under POPIA to lodge a formal complaint with the South African data protection authority:

The Information Regulator (South Africa)

Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017

Complaints Email: complaints.IR@inforegulator.org.za

General Enquiries: enquiries@inforegulator.org.za

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised policy on this page and update the "Last updated" date at the top.

CONTACT INFORMATION

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise your statutory rights under POPIA, please contact our designated Information Officer:

  • Trading Name: parkingpoephol

  • Information Officer: Dedicated Privacy Representative

  • Email: hello@parkingpoephol.com

  • Physical Address: [ Undisclosed / Private ]